Legal
Complaints & Dispute Resolution
1. Our commitment
JTR Finance takes concerns and complaints seriously. If you are unhappy with any aspect of the service provided by Jason Reynolds, we want to hear about it and have the opportunity to put things right.
2. Step one — talk to us directly
In the first instance, please raise your concern directly with Jason Reynolds:
Jason Reynolds
jason@jtrfinance.com.au
0481 872 446
3. Step two — escalate to Australian Finance Group Ltd
As Jason Reynolds provides credit assistance as a Credit Representative of Australian Finance Group Ltd (Australian Credit Licence 389087), a complaint may also be escalated to AFG directly if it is not resolved to your satisfaction.
4. Step three — Australian Financial Complaints Authority (AFCA)
If your complaint is not resolved to your satisfaction through our internal process, you have the right to lodge a complaint with the Australian Financial Complaints Authority (AFCA), an external dispute resolution scheme not affiliated with JTR Finance or AFG. JTR Finance is a member of AFCA — Member Number 123369.
AFCA can generally consider a complaint once it has first been through our internal complaints process, or if it has not been resolved within the applicable timeframe.
5. There is no cost to you
Making a complaint, whether directly to us or to AFCA, does not cost you anything.